9 a.m. doors swing open and phones ring. The [Ph]arm entourage rushes to login computers and set-up cash registers. "Pharmacy, this is Louise speaking, how may I help you?"
Everyday the pharmacy begins with a team of dedicated workers to serve any customer that calls on the phone or walks through the door. From the time the doors open until closing at 6 p.m. we are on our feet. Seriously, I sometimes use the bathroom once (on my lunch), but sometimes not at all. Funny thing is I don't seem to mind. I get wrapped up in the experience of the [Ph]arm.
Our pharmacy delivers and mails prescriptions out to loyal customers everyday. We specialize in compounding medications as well. After six months, I have found my niche on the team. My license has yet to post to the California Board of Pharmacy, so I am limited in what I am allowed to do. My job consist of logging deliveries and mails, checking orders, pulling meds from the shelf and replacing them after use, filing paperwork, answering phones, and monitoring the front counter for customers. 1 p.m. deliveries complete. 4:45 p.m. mails complete. My favourite part of the job is working with customers and my team!
Some customers become regulars, and some are new. Either way, they each bring a different element to the work day. No work day is ever the same. I told my co-worker one day that I felt like I'm finally getting the flow of the [Ph]arm and that my next step was to have a customer call and ask for me. On April 7, 2011, this happened. A phone call was for me from a customer needing help.
I enjoy helping others and feel honoured... when someone asks for you directly, you can't help but feel as though someone is entrusting you to help them. When someone comes in and says they are suffering from allergies and their mom sent them in to purchase "lor... lorr..." and you can chime in and say "loratadine?" and you see a smile and hear "that's it!" May sound silly, but in some way I've helped.
Today, I've graduated to a new level on the [Ph]arm.
-Louise-
1 comment:
You're obviously passionate about this--you can't go wrong following your passion. Go Pharm girl!
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