Becoming a pharmacist allows one to go into several directions within the field. Most commonly known is retail pharmacy, or community pharmacy. I work in a retail [Ph]arm. A retail [Ph]arm sells drugs directly to patients. Additionally, a retail pharmacy can sell gift items, cards, vitamins and several other accessories.
Pharmacists or Pharmacy Technicians at big chains such as Walgreens or Rite-Aid probably do not have to deal with the public as much when it comes to non-health related items e.g. Questions regarding the discount for two packs of soda.
On the [Ph]arm, my team has to deal with all transactions within the store. Pharmacist and Pharmacy Technicians are also the retail associates. If a customer has questions about their medicine or if they have questions about the cost of wind chimes hanging in the front window, all members of the [Ph]arm team better have an answer. Unfortunately for some customers, answers given are sometimes not good enough.
I've learned that working on a [Ph]arm does not always involve easy transactions between [Ph]arm members and customers. At times, a customer may be irritable, irrational, angry and frustrated. Customers do not always understand the logistics or flow of a [Ph]arm. Day-to-day contact with these sorts of customers can wear a [Ph]arm members soul.
When days at the [Ph]arm are filled with angry customers, I try my hardest to empathize with the customer and remember my duty is to help. It has been my experience that when you make the customer feel as though you care, their irritableness and frustrations seem to calm. In some cases they do not. At that point, I just work as quickly and efficiently as possible to get them on their way.
Until next time,
-Louise-
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